Shipping and Returns
POSTAGE & SHIPPING
Currently we only deliver within AUSTRALIA.
All purchases are shipped by either Australia Post or Local Courier.
We ship all orders within 5 days from receiving your order, unless you're notified otherwise. Please note times may vary across public holiday periods and busy sale times.
RETURNS
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
It is the responsibility of the customer to inform Vanitiser Online Shop if an order has not been delivered. Upon notification we will investigate and ensure that the order is delivered and received.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
To complete your return, we require a receipt or proof of purchase.
Additionally, we may not provide refunds for 'change of mind'. These will be refunded at the discretion of Vanitiser.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable):
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 14 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. The time this takes will be assessed on a case by case basis, and will be at the discretion of Vanitiser.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@vanitiser.com.au.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@vanitiser.com.au.
Shipping
To return your product, you should mail your product to:
Vanitiser Returns Department
2/23 Kelletts Road,
Rowville, Victoria 3178
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
1. Replace or refund faulty used products as long as they were purchased new within 6 months. Keep hold of your receipt as we need proof of purchase.
2. For a change of mind, we can offer an online credit note for unwashed, unused items in original and re-saleable condition, returned within 14 days of purchase. Keep hold of your receipt as we need proof of purchase.
The cost of returning an item to Vanitiser is the responsibility of the customer.
Currently we only deliver within AUSTRALIA.
All purchases are shipped by either Australia Post or Local Courier.
- FREE Standard Shipping for all single orders over $70. Your order will arrive within 2-7 business days from when we ship it.
- For all orders under $70, we add a $9.95 flat rate Standard Postage fee at check out. Your order will arrive within 2-7 business days from when we ship it.
- For EXPRESS shipping, we add a $16.95 flat rate shipping fee at check out. Your order will arrive within 1-3 business days from when we ship it.
We ship all orders within 5 days from receiving your order, unless you're notified otherwise. Please note times may vary across public holiday periods and busy sale times.
RETURNS
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
It is the responsibility of the customer to inform Vanitiser Online Shop if an order has not been delivered. Upon notification we will investigate and ensure that the order is delivered and received.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
To complete your return, we require a receipt or proof of purchase.
Additionally, we may not provide refunds for 'change of mind'. These will be refunded at the discretion of Vanitiser.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable):
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 14 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. The time this takes will be assessed on a case by case basis, and will be at the discretion of Vanitiser.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@vanitiser.com.au.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@vanitiser.com.au.
Shipping
To return your product, you should mail your product to:
Vanitiser Returns Department
2/23 Kelletts Road,
Rowville, Victoria 3178
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
1. Replace or refund faulty used products as long as they were purchased new within 6 months. Keep hold of your receipt as we need proof of purchase.
2. For a change of mind, we can offer an online credit note for unwashed, unused items in original and re-saleable condition, returned within 14 days of purchase. Keep hold of your receipt as we need proof of purchase.
The cost of returning an item to Vanitiser is the responsibility of the customer.